Frequently asked questions

Do I need to move my furniture?

NO. We will happily move furniture. The general rule is if the furniture is fixed or permanent eg: heavy wardrobe, sideboard, bookcase, it is easier to clean around the item, and if the carpet has never been walked on this makes it easier for the customer. Everyday items eg: 3 piece suite, tables can stay in the room and are easily moved to one side whilst we clean under them, and then the items moved back again, we kindly ask that you move all small items, personal possessions, clothing, children’s toys etc., for insurance reasons we are unable to move any heavy, large or fragile furniture, any electrical equipment or goods of high value.

How long will it take for my carpets to dry?

Drying times depend on many conditions including, material & pile, how soiled the item is, how much solution is needed to clean it, weather conditions, indoor temperature and the atmosphere. As no two carpets are the same you will be advised upon completion of the job anticipated dry time and also tips on how to speed the process up.

Do all the stains come out?

The likelihood of successful stain removal will depend on what the stain is, what type of fibre the carpets are made from and if anything has already been used to try and remove the stain. The worst type of carpet fibres to remove a stain from are wool and nylon. This is because they are an absorbent fibre type and can easily be re-dyed by colored spillages. Common problematic stains are tea, coffee, urine, curry, bolognese sauce, red wine, soft drinks.  These are removed the majority of the time. However make-up, ink, dye, some paints, fake tan, wood stain or varnish, lily pollen if not cleaned very soon after spillage can ten to be permanent. We carry a wide range of stain removers but unfortunately some stains are permanent or can only be reduced. We will always try our best to remove them though.

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